I use senior market sales, and my guys name is Randy. Not only do they work with me via email (I'm usually too busy to chat on the phone) they also gave me a great MOO & Foresters GA contract.
You're not telling us anything that is special. Most IMO's work with you via email, telephone, etc. I think just about every IMO has Mutual and many of those have Foresters. If you got anything less than 115% (FE) for both of them you got the shaft!