I received an email from a client who has a Plan-F MedSupp with me.
She said her Dr had advised her to have her eyelids reduced as this was blocking her visibility. She received a referral to a Palm Springs plastic surgeon
who subsequently performed the procedure.
The client wants to know how she can file the claim. I was never informed
of her intention to get the surgery. I gave her the Tel # of the MedSupp company and instructed her to ask for customer service. I asked that she call me later if she had any questions once she talked to customer service. She wants to be reimbursed $2500 for the surgery plus $95 for the optometrist.
My concern is that she may not be covered. How should I have handled this?
Thanks.
She said her Dr had advised her to have her eyelids reduced as this was blocking her visibility. She received a referral to a Palm Springs plastic surgeon
who subsequently performed the procedure.
The client wants to know how she can file the claim. I was never informed
of her intention to get the surgery. I gave her the Tel # of the MedSupp company and instructed her to ask for customer service. I asked that she call me later if she had any questions once she talked to customer service. She wants to be reimbursed $2500 for the surgery plus $95 for the optometrist.
My concern is that she may not be covered. How should I have handled this?
Thanks.