Man whenever any interaction is needed is is soo frustrating.
Takes 2 days to even get some one on the phone then they are no help
I just been trying to deal with a referral, I get many referrals from this source
She is in an HMO with medicare and medicaid and wanted to go back to orignail medicare with a drug cov, Silver script declined the app.
After 2 days I finally speak with someone and she says she was declined because she has an HMO. I said she is using SEP due to medicaid
SS response Mmm yeaa.
I said ok so did we clear this up. She mm she cant enroll because she has HMO
I said isnt that what the SEP medicaid is for
SS mmm Yeaaaaa
I said ok did we clear this up?
SS all I can say is she already in HMO
I said I am confused can she make change with SEP if she has Medicaid
SS mmmm
on and on till I asked to speak with manager , Answer no one is available
but You can try again later
Really???
Takes 2 days to even get some one on the phone then they are no help
I just been trying to deal with a referral, I get many referrals from this source
She is in an HMO with medicare and medicaid and wanted to go back to orignail medicare with a drug cov, Silver script declined the app.
After 2 days I finally speak with someone and she says she was declined because she has an HMO. I said she is using SEP due to medicaid
SS response Mmm yeaa.
I said ok so did we clear this up. She mm she cant enroll because she has HMO
I said isnt that what the SEP medicaid is for
SS mmm Yeaaaaa
I said ok did we clear this up?
SS all I can say is she already in HMO
I said I am confused can she make change with SEP if she has Medicaid
SS mmmm
on and on till I asked to speak with manager , Answer no one is available
but You can try again later
Really???