Today I realized how much I dislike 90% of my clients. Each day we get calls to complain about their rate. I finally said to my caller - do you know any insurance company that decreases your rate at renewal? Have the prices for anything in your life decreased? How did you like the new $25,000 roof Safeco put on last year for "hail" damage - after all your roof was 25 years old! Who got the better deal you or Safeco?
How do you handle the non stop complaints? I actually had a woman call today and say she needed to lower her homeowners by $70/month. Her premium is $72/month! No one is going to give free homeowners!
We try to sell on value, personal service etc. Just received a glowing note about a claim - how great we were in helping her and how easy it was to deal with Travelers --- guess what? She switched to Farmers the next day - lying about her son - saying he doesn't live in the house anymore.
After 10 years, I am ready to quit! How does your agency handle the constant shopping? There are 3 of us and its really impeding our growth because we spend too much time rewriting.
How do you handle the non stop complaints? I actually had a woman call today and say she needed to lower her homeowners by $70/month. Her premium is $72/month! No one is going to give free homeowners!
We try to sell on value, personal service etc. Just received a glowing note about a claim - how great we were in helping her and how easy it was to deal with Travelers --- guess what? She switched to Farmers the next day - lying about her son - saying he doesn't live in the house anymore.
After 10 years, I am ready to quit! How does your agency handle the constant shopping? There are 3 of us and its really impeding our growth because we spend too much time rewriting.