I am looking to see how other agencies divide their personal lines book of business. We have divided by an Alpha-split but after buying a couple of agencies and assigning each to a designated CSR, things are all over the place. Now that another agent has retired, we are looking to switch things up. Our CSR's do all servicing, quoting, and writing of their clients, they are not commission based so the books are not theirs in that standpoint, there is a bonus' for applications written. Each agent can handle about $3M written premium. We are considering doing away with the alpha split altogether and go to a round-robin when calls come in but not sure how to handle managing mail that comes in or how they would work to market the existing clients if not designated. I would love to hear how other agencies do it! We have 5 PL CSR's. Thanks!