Washington National - Ridiculous

[rousemark]

Had to call Washington National about a claim situation. Have been on hold for 17 minutes and have no reason to expect it won't be that more or more longer. They say longer hold tines are due to covid. That's bull, even if they are working from home, there should be the same number of CS reps available and they should be able to process the same number of calls as before the virus.

 

[vic120]

Lol Sounds like a dream compared to having to call WellCare for any CS issues

 

[Markthebroker]

Saying that the long hold time is because of covid, or lots of calls, or they are busy is a lie. Misdirection at best. Hold times are long because they don't have enough people on payroll. They are trying to save money, and having you pay the price.

It's like me saying I got to the appointment late because of traffic, I got pulled over, or whatever. No. I was late because I didn't leave early enough.

 

[marindependent]

Isnt funny on some insurers have the same message about "longer than normal hold time due to a high volume of calls" every day?

I have always believe that the CEO of Every company should call their own phone system at least once a month.

 

[Newby]

Had to call Washington National about a claim situation. Have been on hold for 17 minutes and have no reason to expect it won't be that more or more longer. They say longer hold tines are due to covid. That's bull, even if they are working from home, there should be the same number of CS reps available and they should be able to process the same number of calls as before the virus.

Have you ever called MOO?

 

[rousemark]

Have you ever called MOO?

Nope.. But if it is worse than this, I don't want to. At this stage of my life I want companies that make my life easier not more difficult.. Don't need any help from them with raising my blood pressure..

 

[Life Hawk]

Nope.. But if it is worse than this, I don't want to. At this stage of my life I want companies that make my life easier not more difficult.. Don't need any help from them with raising my blood pressure..

You need Transamerica!

 

[shonceman]

I am getting that excuse a lot, not just from insurance companies. Some of these businesses seem determined to NOT give customer service. The on hold message is friendlier than this, but I’m old and crotchety, so this is what I hear: “Thank you for calling. If we valued your business, we’d get right on the line. But since you’re apparently too stupid to go online and figure out how to solve your problem yourself, you can just wait until we feel like talking to you. While you’re waiting, here’s some crappy smooth jazz for you to listen to that sounds like it’s coming through a rusty tin can. If it doesn’t eventually get on your nerves, causing you to hang up and cuss, maybe you’ll stay on long enough to actually talk to an employee that won’t know what they’re talking about anyway!”

 

[Life Hawk]

I’m old and crotchety

You now join the ranks of @rousemark and @WinoBlues... I'd throw the monkey in there as well, but he's missing in action.

Hope you guys get this resolved before you have to play Santa!

 

[rousemark]

You now join the ranks of @rousemark and @WinoBlues... I'd throw the monkey in there as well, but he's missing in action.

Hope you guys get this resolved before you have to play Santa!

Why? We can just make the kids cry like the mall Santa did the kid that wanted a nerf gun..