Or instead of wasting their underwriting department time get a complete health profile and run it past sbli underwriter.
They will be very honest what offer they may consider. Don't just have a client apply for sake of applying.
Wastes your time and the insurance company time
It takes 10 minutes to fill out an SBLI app. As long as she's not a total decline, that seems fine to me. Yes, the agent should be asking these basic questions to see if she's even insurable, but a lot of times these type of clients don't even know their own meds or A1C.