Onboarding a 66 yr old couple as new clients; they have owned Accordia Life Vista Advantage policies for the last 16 years for "cash value growth and income in retirement." His is $600k at $360 a month and hers is $350k at $100 per month. Looks like the agent min funded or perhaps ran it with No Lapse Rider but they lapse at 85 and 82. They called original agent who had never heard of an in force illustration and didn't have them file a claim during the class action lawsuit. Values are thrown off with the transition debacle to Alliance One when they stopped billing for a year and threw off any potential no lapse guarantee. Accordia doesn't even have the ability to email a recent statement and has to snail mail it after 7 biz days processing time. Finally got an inforce too, which says they don't have the full ability to illustrate everything lol.
Have you encountered this with clients that now have health issues and what did you do in that situation? Input appreciated!
Have you encountered this with clients that now have health issues and what did you do in that situation? Input appreciated!
