Pet Peeve of the day!!
Why is it when an agent calls for support, they treat us like it is an inconvenience? Aren't we the ones that recommend their company and bring the business in?
I'd be willing to bet that the majority of agents try to be really nice to the person that answers the phone but it seems like there are some days when they answer the phone in a bad mood! I know everybody has bad days but unless somebody has died or is seriously ill -- and then they shouldn't be at work -- they should do their job in a courteous way!!
Why is it when an agent calls for support, they treat us like it is an inconvenience? Aren't we the ones that recommend their company and bring the business in?
I'd be willing to bet that the majority of agents try to be really nice to the person that answers the phone but it seems like there are some days when they answer the phone in a bad mood! I know everybody has bad days but unless somebody has died or is seriously ill -- and then they shouldn't be at work -- they should do their job in a courteous way!!