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I have run into a few KoC ULs. People thought they had whole life. Your client must have had their UL.
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They cannot change the premium on a whold life contract. The rates are fully guaranteed just as they are with any mutual or stock company.
Also, I have seen a few "weird" whole life policies from fraternals. It may be interest sensitive, and the extra premium may be necessary to meet the non-guaranteed values while the guaranteed values are still guaranteed.