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In AZ Cigna has been a class act and out of all of the lines of business I sell their MAPD is by far my happiest book of business. Haters hate but here they are solid here so hope that they can get the stupid part D fixed.
Agreed. They are good in SOME markets, but truly suck in others! When they introduced the "Telescope" verification system, I thought that it was the proverbial "last straw". But, they still provided more services than other carriers, even though they fell short with Mb Services. At that time, they still serviced brokers with verifying Medicare and Medicaid information WITHOUT the prospect having to be on the phone with us. Then, WITHOUT ANNOUNCEMENT, that service was also gone. They are practically worthless now. CHS also dropped several PCPs without notifying the agents about their diabolical intention, which lost me more customers. I wish that they would just leave the San Antonio market entirely.