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My standard line is.
Pretend you are on the witness stand and Perry Mason is grilling you. Answer the question exactly as asked. No more. No less.
If I am talking to a "boomer" or older they get it.
If younger, "Who is Perry Mason?"
give credit where credit is due.. Give the name of the carrier. A good insurance company looks for reasons to pay the claim, not the other way around. What many people don't realize is they can get in trouble for paying claims that are no legitimate the same as they can get in trouble for not paying a claim they should pay. If a company were in the habit of paying claims that should be contested, it would weaken their financial standing as the policy has not been rated to include those claims. Contrary to much of the public's opinion, an insurance company is not just a bottomless pit of money.
Seems that way.. It is a shame that a company that does a good job is not recognized by name.. We sure name them quick enough when they foul up..Looks like Bill is a hit and run poster.