kencan
Expert
- 27
A client had a hospital stay of 3-weeks last fall. She's 65 yrs-old. She had the hospital confinement policy. No waiting period.
She filed the claim in the 1st week of December. As of Jan 20th, she had yet to hear back on her claim. I called GTL . They said she needed to have the hospital send them a code as to what was performed. She called the hospital and the code was to be sent.
I followed up with GTL today re: the staus of the claim. GTL refused to devulge any information to me about the client. They told me I would have to get the client to sigh a hippa form before they could discuss this with me. Has anyone dealt with GTL before? I've been an insurance agent for 32 years. I've never been stonewalled like this. Is GTL a company that can be trusted to pay it's claims? Thank you.
She filed the claim in the 1st week of December. As of Jan 20th, she had yet to hear back on her claim. I called GTL . They said she needed to have the hospital send them a code as to what was performed. She called the hospital and the code was to be sent.
I followed up with GTL today re: the staus of the claim. GTL refused to devulge any information to me about the client. They told me I would have to get the client to sigh a hippa form before they could discuss this with me. Has anyone dealt with GTL before? I've been an insurance agent for 32 years. I've never been stonewalled like this. Is GTL a company that can be trusted to pay it's claims? Thank you.