So I have recently begun working at one of those call centers that "shops several carriers for the customer." So basically an insurer that has partnerships with four other insurers. Of course agent commissions are double for the main company's policies.
I was watching an agent today as part of my training. She pulls up a quote and the main company's quote is about $1500/year, versus a Progressive quote that came back at about 1100. She told the caller "it looks like a policy with company XYZ is your best option." Note, she didn't say it was the lowest price, or that it was lower in price than Progressive, so there was no direct lie. Customer bought the policy.
So... is there an ethical problem here? I know what she did is permitted but it didn't leave me warm and fuzzy.
I was watching an agent today as part of my training. She pulls up a quote and the main company's quote is about $1500/year, versus a Progressive quote that came back at about 1100. She told the caller "it looks like a policy with company XYZ is your best option." Note, she didn't say it was the lowest price, or that it was lower in price than Progressive, so there was no direct lie. Customer bought the policy.
So... is there an ethical problem here? I know what she did is permitted but it didn't leave me warm and fuzzy.