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To Answer:
1. We ask for a written request and explanation, out of common courtesy. If we are just granting releases right and left, without any explanation, we would lose our opportunity to learn how we can make our business better!2. We fortunately have never had reason to deny a release. The only reason I can foresee that we might NOT release an agent, would be in a scenario that might expose us to large chargebacks.We feel that we offer our agents competitive products/commissions, along with great agent support! So barring rare circumstances, although we offer upfront releases, we rarely see them requested.
Do you put your release policy in writing if asked?