I have a person that we had quoted him for his home and auto insurance and he liked the insurance. However, we found out later on that he had a couple of claims that my new producer-in-training overlooked. As a result, we moved him elsewhere for one line but the other went up past what he was paying before.
The guy was upset but we fixed it and he is back to where he was before. I'd like to keep the lines of communication open since I'm going to be getting more carriers and he will have 2 losses come off in about 8 months.
My question is this: Can I give him a gift card for like 20 bucks to show our sincerest apologies and to show that we acknowledge that his time is valuable, too? It would be for a client in GA if it matters and the agency is in NC. Well, he would no longer be a client at the time that we give him the card. We didn't collect any commissions and in fact lost some time that could have been used elsewhere when doing his policy.
Thoughts? I haven't had this be an issue before and I sincerely hope it won't happen again anytime soon.
The guy was upset but we fixed it and he is back to where he was before. I'd like to keep the lines of communication open since I'm going to be getting more carriers and he will have 2 losses come off in about 8 months.
My question is this: Can I give him a gift card for like 20 bucks to show our sincerest apologies and to show that we acknowledge that his time is valuable, too? It would be for a client in GA if it matters and the agency is in NC. Well, he would no longer be a client at the time that we give him the card. We didn't collect any commissions and in fact lost some time that could have been used elsewhere when doing his policy.
Thoughts? I haven't had this be an issue before and I sincerely hope it won't happen again anytime soon.