I was wondering if this is also happening to your Humana clients. Over the past few weeks, I've had 3 H clients call me to state that H is asking for additional doctor records, after they've been approved, on this first claim the client sends in.
My client today, owns 10,000 HSA, daughter had pneumonia over 2 years ago, it was disclosed on app. Daughter had ear infection recently, doctor visit was $60 discounted rate, that's the only claim. BUT, H wanted full details and dr records. WTF, the guy has a 10k deductible, and kids get ear infections (so I hear), and all was fully disclosed on the app.
Anyone else have this problem? This is getting rediculous, and makes me hesitant to offer H. No other company I sell does this as often as H.
My client today, owns 10,000 HSA, daughter had pneumonia over 2 years ago, it was disclosed on app. Daughter had ear infection recently, doctor visit was $60 discounted rate, that's the only claim. BUT, H wanted full details and dr records. WTF, the guy has a 10k deductible, and kids get ear infections (so I hear), and all was fully disclosed on the app.
Anyone else have this problem? This is getting rediculous, and makes me hesitant to offer H. No other company I sell does this as often as H.