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- #21
present the facts, let the potential client choose what best suits their needs
That's the way I approach it.
However, I find it disturbing that some prospects either forgot, or failed to understand how MAPD plans really work. One of the more common ones I run into is the belief they can use their PPO plan with ANY provider with impunity.
That is not always the case, and even if/when a non-par provider agrees to see you, the patients OOP costs may be higher vs using a par provider. A retired home office individual argued that I was wrong on a public forum. Even when presented with verbiage from (what he claimed to be his plan) he continued to say "That is not what it says. I have gone to non-par providers and NEVER been charged more.".
Of course that settles it.
I suggested he contact his carrier and tell them to change the SOB wording . . . which I am certain he did.