Board,
I am at my wits end with Medicare and Humana (PDP). I have a client who I helped enroll into a Humana PDP on 12/29/12 (enrolled and received confirmation from Medicare.gov). They had an SEP (losing group coverage) and were initially enrolled with Humana. Humana then disenrolled them the same day saying they did not qualify. Both the client and I have called Medicare and they say it's Humana's problem. Humana says that the client did everything right, but since Humana received the application from Medicare on 1/2/13 they could not enroll them and the earliest effective date is 2/1/13 now. Medicare says Humana can backdate the PDP for 1/1/13 and Humana says it can be done, but no one at Humana seems to have the authority to backdate the coverage.
Client spent 2 hours on the phone with the billing and enrollment department and had no luck. I am not licensed with Humana, so I cannot make much headway with them. Do anyone here know of someone at Humana that could make this happen?
R
I am at my wits end with Medicare and Humana (PDP). I have a client who I helped enroll into a Humana PDP on 12/29/12 (enrolled and received confirmation from Medicare.gov). They had an SEP (losing group coverage) and were initially enrolled with Humana. Humana then disenrolled them the same day saying they did not qualify. Both the client and I have called Medicare and they say it's Humana's problem. Humana says that the client did everything right, but since Humana received the application from Medicare on 1/2/13 they could not enroll them and the earliest effective date is 2/1/13 now. Medicare says Humana can backdate the PDP for 1/1/13 and Humana says it can be done, but no one at Humana seems to have the authority to backdate the coverage.
Client spent 2 hours on the phone with the billing and enrollment department and had no luck. I am not licensed with Humana, so I cannot make much headway with them. Do anyone here know of someone at Humana that could make this happen?
R