Does anyone know how an individual can escalate things with Social Security?
Backstory...
Individual's Part A began in 2019. Delayed Part B due to Employer Coverage. In January, 2022 applied for Part B with a 03/01/2022 effective request. Social Security placed date as 08/2021. Client had hard time dealing with Social Security but eventually got it corrected. Signed up for MAPD for 4/1/2022.
In August, client randomly received letter from SS advising SHE (the client) requested to cancel her Part B back to 3/1/2022. Client never did such a thing and has always made payments -- affluent family. This made it appear as if she never had Part B and her MAPD cancelled immediately.
Client contacted SS. They advised this was SS's mistake done by the billing department, and no reason as to why. The Client has since been to the SS Office in person 5 times and has called in several times. Originally they stated it was fixed but started it 9/1/2022 AND had it END 9/30/2022. They then started it 7/1/2022 and still had it ending 9/30/2022. Then back dated it again to 8/1/2022 with an END date of 1/31/2022.
This has been going on for exactly one month now, and because of Social Security's mistake the client has NO coverage Medically and Rx's and potentially can have a PDP LEP if things are not straightened out. Not including her requirements to pay back services rendered if not able to backdate the original application, and the Part B premium debacle aspect.
SS local office has been of no assistance and have seemed to make the matter worse. What options does the client have to light the fire here to get things moving? It's been at a stand still with the current dates for 2 weeks. Anyone have an experience like this?
Backstory...
Individual's Part A began in 2019. Delayed Part B due to Employer Coverage. In January, 2022 applied for Part B with a 03/01/2022 effective request. Social Security placed date as 08/2021. Client had hard time dealing with Social Security but eventually got it corrected. Signed up for MAPD for 4/1/2022.
In August, client randomly received letter from SS advising SHE (the client) requested to cancel her Part B back to 3/1/2022. Client never did such a thing and has always made payments -- affluent family. This made it appear as if she never had Part B and her MAPD cancelled immediately.
Client contacted SS. They advised this was SS's mistake done by the billing department, and no reason as to why. The Client has since been to the SS Office in person 5 times and has called in several times. Originally they stated it was fixed but started it 9/1/2022 AND had it END 9/30/2022. They then started it 7/1/2022 and still had it ending 9/30/2022. Then back dated it again to 8/1/2022 with an END date of 1/31/2022.
This has been going on for exactly one month now, and because of Social Security's mistake the client has NO coverage Medically and Rx's and potentially can have a PDP LEP if things are not straightened out. Not including her requirements to pay back services rendered if not able to backdate the original application, and the Part B premium debacle aspect.
SS local office has been of no assistance and have seemed to make the matter worse. What options does the client have to light the fire here to get things moving? It's been at a stand still with the current dates for 2 weeks. Anyone have an experience like this?
