- 2,058
Social Security Official Stumps for 2023 Budget Increase | ThinkAdvisor
The SSA closed its field offices in March 2020 and moved as many functions as possible to call centers and online systems.
The agency reopened the field offices April 7.
“Reentry has been smooth,” Kim said at the hearing.
But she reported that call volume and field office visit volume are extremely high.
Employee attrition levels are high, and the remaining employees say they feel their workloads are unreasonably heavy, Kim added.
The SSA closed its field offices in March 2020 and moved as many functions as possible to call centers and online systems.
The agency reopened the field offices April 7.
“Reentry has been smooth,” Kim said at the hearing.
But she reported that call volume and field office visit volume are extremely high.
Employee attrition levels are high, and the remaining employees say they feel their workloads are unreasonably heavy, Kim added.