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More and better follow ups. Insurance is currently a secondary thing for me, so my wife is coming on board this year to lighten my load on both fronts. I need to be more diligent about retention. A huge part of my business is nonstandard, so that means reminder calls to get payments in prior to cancellation. Hopefully i will also get the time to start calling the huge x date list ive created in nearly 2 years of quoting.