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We received a request to list a bank as a lienholder on a clients policy. As part of that request, they want to know renewal date as well as premium amounts for this particular homeowners policy. Please keep in mind that this is for a second mortgage and it specifically states on the letter that they will not be escrowing the premiums. Also, important to note, they own their own insurance agency in house. So, I called them back letting them know that they would be listed but they would not receive the annual premiums etc. Needless to say they were upset over this and indicated it was the first time that they had been refused. They did not provide me with a valid reason as to why they needed that information. What would you have done?
