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Matter of fact, I still have the SL policy in hand. I'm about to head down to the post office and mail it back to them for her.
They made a big deal out of not sending her money back unless they got the policy back.
Dude was really rude to her. No way she would have stayed with them after how he talked to her. It wasn't a fine moment in policy conservation.
I guess they don't realize that bad news travels fast.