Humana Online Enrollment

[Midlevel]

After 5 calls to 5 different Humana customer service people and not getting any answers I decided to come to the place I should have in the first place.

When doing the online enrollment for Humana PDP's what option do you choose for payment? It only gives you S.S. check deduction, Bill me direct or Railroad benefit deduction. Obviously, most clients want the ACH option. At what point are they able to set it up on bank draft and what is the procedure?

Also, do you do Telephonic or Electronic Signature and why?

Thanks!

 

[GreenSky]

Set it up for direct bill and they will have the ACH option when they get their paperwork.

I have only used the e-signature.

Rick

 

[Midlevel]

Thank you Rick, you are much better than Humana agent support.

 

[GreenSky]

Thank you Rick, you are much better than Humana agent support.

That's like saying I'm better than anthrax. But you're welcome.

Rick

 

[case1]

Thank you Rick, you are much better than Humana agent support.

The squirrel in my backyard can help me more with my Humana questions than anyone at Humana.

 

[senior-advisor-indiana]

The squirrel in my backyard can help me more with my Humana questions than anyone at Humana.

I reported your post for being racist...

 

[Midlevel]

Rick,

Is it true that on e-signature they must enter an e-mail address and the client has to punch on a link within 24 hours of receiving e-mail from Humana? A lot of my clients don't seem to have e-mails.

 

[GreenSky]

Rick,

Is it true that on e-signature they must enter an e-mail address and the client has to punch on a link within 24 hours of receiving e-mail from Humana? A lot of my clients don't seem to have e-mails.

They need email but there is no 24 hour limit.

Rick

 

[Midlevel]

Last question Rick.... I am getting a signature pad for Humana online application. Do I just use the regular online application along with the signature pad or do I have to use MAPA to use the signature pad?

 

[GreenSky]

Last question Rick.... I am getting a signature pad for Humana online application. Do I just use the regular online application along with the signature pad or do I have to use MAPA to use the signature pad?

I've used the online enrollment instead of a F2F meeting. I doubt you can use a signature pad for that.

Since you'll be F2F why wouldn't you use MAPA?

Rick