JAngelson79
Expert
This is a little scary to me. You know, Humana often recommends that the client switch to a plan without Rx coverage. They do so when the client calls them direct, and they don't notify the agent. Thankfully, agents have been able to have Humana reverse the decision, but that's not the point. The point is that some "navigator" at the home office is advising my client without doing a needs analysis like I have. The e-mail from Aetna said they would advise the client of alternative plans that are in the client's FINANCIAL interest. Hmmm... like limited benefit plans for instance?
Second thing, is that the Agent isn't notified first. I'm sure the "welcome call" will come first, before we have a chance to address the issues ourselves. They should give us 2-3 days of lead time at least.
They'll find a way to bring back their $50K or $25K CYM maj Med plans....lol