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Any carrier should be able to stand up to a little professional scrutiny and take opportunity to silence the notions if untrue, by outwardly responding via the vehicle being used. i.e. For you Rick, they could have used your post as a platform to address WHY or WHAT it was that made you feel that way about them, or their product.
For legit beefs it gives them an opportunity to publicly correct and show their professionalism. For some knucklehead just sounding off, it shows their toothless argument has no merit. It hasnt happened to me just yet, but I dont have any problem calling a spade a spade... and thats what the beauty of being indy... there is ALWAYS another carrier...
Not really. That is ENTIRELY dependent on your market. In some areas, there may be only 1 or 2 major MA players. Not having one of them puts you at a serious disadvantage. The $$ earned from a producing agent means more to me than some bruised emotions.