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What she said that was wrong wasn't what I asked, but during the conversation she told me I was wrong about something I said. It was about the Walmart PDP plan. She was trying to tell me that the $320 deductible applied to tiers 1 and 2 at Walmart. I can't even remember the question I called about now.
You are expecting too much from a company employee. Why would you expect them to know how a different companies pdp works?