Client has a 200K FIA annuity with Equitrust. He wants to rollover 20K into his IRA and make some trades. We have been trying to get the money out of Equitrust, it looks like Equitrust wants to keep the money forever. They have stonewalled the rollover worse than TIAA CREF. I am unsure if I can in the future put any of my clients money with them. First they sat on the partial rollover request, then they said they did not recognize where the money is going to and asked for a letter of acceptance. They did not like the letter of acceptance received so they called my client instead of calling me. Now they are asking for new signatures on the letter of acceptance. 3 months and Equitrust is still holding on to funds. I asked them to give me a written explanation of what they want, they refused, but I am reading on their agent website notes on the case and there they are asking for new signatures on the letter of acceptance. If anyone is placing new business with this company, just know how many tricks they pull to keep the money in house. Now Athenes will get more of my business going forward.