Yeah, as NorwayGuy pointed out, do you have another life reinsurer or brokerage you can go to with your carrier? If they don't as a captive agent it would be smart to find a broker you can refer cases like this to. Keeps your client happy (and their other business with you) and meets their need.
Also, do you know what they go rated for?
Also, do you know what they go rated for?