I love coming across a person who goes through one of these exchanges. I'll get their meds and doctors and run a comparison for them. More times than not the person at the exchange recommended the wrong plan. After the retiree sees that info they tend to want to do business with me unless the subsidy they're receiving is just too much to pass up.
That was my experience. They were only offered a one-time $500 to go with OneExchange. They would have had way more OOP medical expenses than that with the plan the OneExchange agent was trying to force them into. Must have been having some contest at the call-center based on enrollments with Carrier X.