Yes and no....I have no issues with HQ or Bob (cancelled my account a few months back because legit bad leads were being denied for credits), but traded a few emails with him and asked him many times to follow up with me on a new project he is working on and I have heard nada....again he may just be too busy to get back to me, and I get he is the CEO, but is that is the case then don't ask people to email/call you if you do not have time to get back to them in a timely manner...again, I have no beefs with Bob or HQ, however the lead quality I had with them was no better, and often worse, than with the companies so many on here bash (Netquote, AWL, Insureme, etc)...
Ah.. well I obviously was not aware of the background of the story. My comment was just in relation to the attempt here to address a clients concern.
Have you used any lead managers that actually produce real time reports that compare your lead vendors against one another? My company helps insurance agencies manage their leads and can show you which ones are producing the most sales or bad leads and make sure you budget accordingly.