I have a client whose wife was dropped from pregnancy Medicaid so wanted to add her to his plan. Of course this meant a new application and a new policy with the same carrier (UHC).
He delayed until just before June 15th but we finally got it done except he didn't want to pay the premium yet.
I send him an email on June 19th and tell him that his current plan needs to be cancelled but I won't do it until he pays for the new plan and that the current plan wouldn't be cancelled as of July 1st unless he did that promptly.
He emails me today at 5PM to submit payment and cancel the policy, which I do, except the earliest termination date for the current policy is, of course, July 13th.
So now there are two policies in the system for him and we all know this will get completely screwed up, right?
I am not willing to do anything more to fix these kinds of problems and sent him an email confirming the payment and termination but also told him it was up to him to fix any problems due to system errors.
How many of you would still make all the phone calls necessary to fix the inevitable problems caused by the client's delay?
He delayed until just before June 15th but we finally got it done except he didn't want to pay the premium yet.
I send him an email on June 19th and tell him that his current plan needs to be cancelled but I won't do it until he pays for the new plan and that the current plan wouldn't be cancelled as of July 1st unless he did that promptly.
He emails me today at 5PM to submit payment and cancel the policy, which I do, except the earliest termination date for the current policy is, of course, July 13th.
So now there are two policies in the system for him and we all know this will get completely screwed up, right?
I am not willing to do anything more to fix these kinds of problems and sent him an email confirming the payment and termination but also told him it was up to him to fix any problems due to system errors.
How many of you would still make all the phone calls necessary to fix the inevitable problems caused by the client's delay?