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I have always been happy with silverscript, Ive dont roughly 70 enrollments with them. However a couple weeks ago, I enrolled a friend of mine turning 65 in a PDP. We used the email tool, while I was at his home. Upon completion, I realized he put the wrong effective date down, 11/1 instead of 12/1, so he said he'd call in and tell them, and I took off for my next appointment. When he called in, the lady who he talked to, Tierra, decided to reenroll him and take credit for it, and cut me out of the equation.
I went up the chain to get it corrected, and they tried to claim that he called into them on 10/30, and I did my app on 10/31. Of course, I have the confirmation email with a time stamp stating otherwise (i did it 10/30). Per my conversation with them today, they say that the last app in counts, not mine, because it came in first. Flipping the switch to fit their desired outcome.
Since the beneficiary is a friend, he is more than happy to cancel and reenroll with me. But unfortunately I can get any confidence that this wont happen in the future. Just wanted to let everyone know that the enrollment support cant be relied upon
I went up the chain to get it corrected, and they tried to claim that he called into them on 10/30, and I did my app on 10/31. Of course, I have the confirmation email with a time stamp stating otherwise (i did it 10/30). Per my conversation with them today, they say that the last app in counts, not mine, because it came in first. Flipping the switch to fit their desired outcome.
Since the beneficiary is a friend, he is more than happy to cancel and reenroll with me. But unfortunately I can get any confidence that this wont happen in the future. Just wanted to let everyone know that the enrollment support cant be relied upon