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im new to insurance, sort of but not really. new to really selling to many clients at once- let's say about 100 new clients a month and dealing with non-stop issues, problems, people calling in constnatly with issues, situations...its the most frustrating thing. I can't just sell to a client and they'll never contact me again. I'm being contacted daily by at least 5-6 customers for billing issues, other things...one customer is emailing me 3-4 times a day "i need my ID cards" then "they wont take my ID" then it's "i need to cancel my plan this doesnt cover my birth control medication." i mean I find it to be too much. Is it normal for these customers to be contacting the agent for any little thing?? How can an agent even deal with this...do they just tell the customer to call the company?
It is non-stop issues, problems. Then you do a good job of selling them a good plan and they won't leave you alone. It's almost akin to harassment in some cases...some clients are just out there...they expect the agent to do all the calling for them...one female, she signed up with me, then moronically, talked to 10 other brokers, had one come to her house and even HE told her to call me b/c i had the best option for her...then she calls me like an *** and asks me 1000 questions about the plan that she alraedy signed up for....and she keeps asking the same question over and over and over again..omg...as if shes being scammed and has to make sure...then keeps asking...its absurd...then she finally pays for it... another woman has too asked me hundreds of questions and even trying to verify that im legitimate...then more and more people calling in at the sign of every little issue..billing questions, this that...do agents hire assistants to take care of this stuff??? is this common??? my question really is...is this normal? do all agents have to deal with this and if so, how do they deal with it?
i get the feeling that, if someone else sold them a plan, they'd leave the broker alone but b/c its me im getting bombarded with nonsense..but i could be wrong...is this just the aspect of being an agent
im new to insurance, sort of but not really. new to really selling to many clients at once- let's say about 100 new clients a month and dealing with non-stop issues, problems, people calling in constnatly with issues, situations...its the most frustrating thing. I can't just sell to a client and they'll never contact me again. I'm being contacted daily by at least 5-6 customers for billing issues, other things...one customer is emailing me 3-4 times a day "i need my ID cards" then "they wont take my ID" then it's "i need to cancel my plan this doesnt cover my birth control medication." i mean I find it to be too much. Is it normal for these customers to be contacting the agent for any little thing?? How can an agent even deal with this...do they just tell the customer to call the company?
It is non-stop issues, problems. Then you do a good job of selling them a good plan and they won't leave you alone. It's almost akin to harassment in some cases...some clients are just out there...they expect the agent to do all the calling for them...one female, she signed up with me, then moronically, talked to 10 other brokers, had one come to her house and even HE told her to call me b/c i had the best option for her...then she calls me like an *** and asks me 1000 questions about the plan that she alraedy signed up for....and she keeps asking the same question over and over and over again..omg...as if shes being scammed and has to make sure...then keeps asking...its absurd...then she finally pays for it... another woman has too asked me hundreds of questions and even trying to verify that im legitimate...then more and more people calling in at the sign of every little issue..billing questions, this that...do agents hire assistants to take care of this stuff??? is this common??? my question really is...is this normal? do all agents have to deal with this and if so, how do they deal with it?
i get the feeling that, if someone else sold them a plan, they'd leave the broker alone but b/c its me im getting bombarded with nonsense..but i could be wrong...is this just the aspect of being an agent
Don't answer your phone..........
The old adage is that 20% of your clients will generate 80% of your work, and vice versa.
Some of that 20% are more pleasant to deal with and have minor service needs in the grand scheme. The trick is weeding out the ones that are major PITA and cost you more than they're worth.