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I had that exact thing happen
I signed a Husb and wife to AARP supp
then they were cancelled the next month
I called them they said the nice banker agent saved them
from making a big mistake
that the reason the AARP was so much cheaper
was that is was not a real supplement but through there association
and that many doctors will not take them
And that bankers was so much more because its a real supplement and must be excepted everywhere
Just cant fix stupid
But any time I hear some crazy story from a client
it has always been because a bankers agent
I also had similar thing happen when Banker's agent got in home of my clients who I wrote AARP J when T65 for which each was paying 180.00.Banker's agent put them on F for 230.00 and reason they recommended change was because he told them they were at risk staying on a non modernized supplement and convinced these people that I was a bad agent for not contacting them and alerting them to the modernization of med supps that took place in 2010.My experience is that if a consumer believes a Banker's agent lies enough to switch it's hard to convince them otherwise and the harder you try the more you end up looking like a desperate agent and the one who did something wrong in the first place.
I wish the UHC would send agents a copy of replacement forms because that would be written proof of the agent either lying or churning to get business.I did find out that these people did go back to UHC about 2 years later and because of re entering at a higher age band had to pay 200.00 for F where if they hadn't believed Banker's lies they would still be paying 180.00 for J or could have switched to F with UHC for the same premium