I never certified with them before until 2022 so I figure if I did without them for 44 years I don't really need them.
I have a few friends who’ve gotten complaints over the yrs . Every single time it was an email . They sent a sheet with questions to answer . Never did they get a call at first from a “ representative “ . Never have I seen or heard of that for the first contact . Anyway ive talked to fmo reps who’ve dealt with agents and complaints for a decade . Unless it was outright fraud it never was an issue . Like “ I never signed this “ . Anyone who writes a lot of mapd will eventually get a complaint or 2 . There’s so many moving parts