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WOW, P&C GURU needs to change their name to ALLSTATE CEO
He is right is that if you put your head down and work hard and smart... You will be successful in almost any situation including allstate. That being said... he doesn't make it sound very appealing. Spending time fighting internal battles or calling your clients to ask for a positive review does not sound like a very profitable activity to me. On the independent side you have companies doing everything in their power to help you write more business with them... Captives don't seem to feel that way about their employer.