It's a PITA, but it's what's right for the client. Many times there is nothing that needs to be done. But there are always a handful where they need to make a move due to a medication or a doctor no longer being in network. I prefer to add value in advising a change before it costs them money and headache.
Not everyone takes that approach . . . I know you do, so do I and a few others on this forum.
I have near zero complaints by my Medigap clients. Those that complain about PDP in the first quarter of the year are the same ones who ignored at least 4 notifications asking for a current med list as well as a couple of notices (just from me) about PDP premiums rising (like when Humana doubled premiums a few years ago). Those same folks never bothered to read, or even open, the ANOC in addition to my email warning.
Client communication is almost 100% initiated by email (by either of us).
Every client (plus some prospects) get a monthly newsletter.
If they don't know change is coming it is because they don't take a few minutes to read the newsletter.
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