I am having the worst claim experience one can imagine with allstate right now. I have a 2012 VW passat with less than 20K on the car when it was stolen. The car was recovered less than two weeks later by the police with big damages to the car. The police also informed us that there was also a third party that was responsible for some of the damages on the car and they provided the other third party information including their insurance info which was relayed to allstate. My car was taken to my VW dealership for repair but the dealership will not repair the car unless I signed a waiver to use the refurbished spare parts that allstate is supplying which they (the dealership) had recommended against. I refused to sign this waiver and allstate is refusing to use the genuine new VW parts that the dealership is recommending unless I am willing to pay the $1500 difference that it will take to purchase the new parts. I had three vehicles with full coverage under my policy including my home owner policy with allstate. I looked into my policy verbiage and found nothing that stated that allstate can use junkyard parts on a new vehicle especially against the car manufacturer recommendation. I have filed a complaint with the state of illinois department of insurance regarding this matter. Did anybody has any other suggestions as to what else to do in this case?