Todd, if your agent has an outstanding advance debt and below ave. persistency where their advance debt will not clear out, you still release the agent and you eat the advance debt?
If an agent writes business, builds up a debit balance ; then quits writing business; policies lapse and the debit balance builds...What difference does it make if you release the agent or not? Either way, you eat the debit balance. You might be able to take some satisfaction that you can keep the agent from writing with the same company but that doesn't put money in your pocket.
When I was recruiting I found that I had a better chance to collect on outstanding debit balances if I kept the relationship on a more friendly basis by granting a realese.. However, I will have to admit I was recruiting face to face and meeting with the down-line on a regular basis. Might be totally different the way you guys do it coast to coast and never meet your agents.