I got call last night from a client that received a letter from her pharmacy that Coventry MAPD has them as out of network. They do.
She said that she called the pharmacy and they offered to help her with a new plan selection. I told her AEP is over and since there are other pharmacies in network I don't think she can move, but would work on it Tuesday when I get back to work.
She said that the pharmacy told her since Coventry didn't notify the pharmacy until late in the AEP that she would have a SEP to change plans.
My guess is she might be right. Coventry plan selections were blocked out locally for the last few days of AEP.
My other guess is this will have to be a 800.M.gov change which knocks us out of the commissions.
Thanks Coventry.
I just ran a test for this client in her zip code.
Auburn pharmacy out of network.
Rockhurst out of network.
Miami county hospital pharmacy out of network.
Wal Mart, perferred pharmacy.
I'm going to have nightmares.
She said that she called the pharmacy and they offered to help her with a new plan selection. I told her AEP is over and since there are other pharmacies in network I don't think she can move, but would work on it Tuesday when I get back to work.
She said that the pharmacy told her since Coventry didn't notify the pharmacy until late in the AEP that she would have a SEP to change plans.
My guess is she might be right. Coventry plan selections were blocked out locally for the last few days of AEP.
My other guess is this will have to be a 800.M.gov change which knocks us out of the commissions.
Thanks Coventry.
I just ran a test for this client in her zip code.
Auburn pharmacy out of network.
Rockhurst out of network.
Miami county hospital pharmacy out of network.
Wal Mart, perferred pharmacy.
I'm going to have nightmares.