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- #11
MBO involved and requesting phone records, etc from Wellcare. Management at WC says the application looks odd as it was signed by the agent, not the member. Phone call to member was mid October . . . app was not submitted until the end of November. WC says agent will be reprimanded.
Now WC wants to "make it right" for the member but no retroactive change. New coverage can be effective 2/1/2024. Client is very upset but is looking at things rationally. I believe my client will pick a different PDP carrier. Shocking . . .
And thanks for the speculative comments based on assumptions without facts. Very revealing . . .
Now WC wants to "make it right" for the member but no retroactive change. New coverage can be effective 2/1/2024. Client is very upset but is looking at things rationally. I believe my client will pick a different PDP carrier. Shocking . . .
And thanks for the speculative comments based on assumptions without facts. Very revealing . . .