Digital Senior Benefits FE telesales - thoughts?

There is no question that Jeff and his group are doing impressive things. Everybody claims to be pros at phone sales these days. Lol. No one is doing the kind of stuff that Digital BGA is doing.
If you are an agent wanting to sell by phone, there is no where else I would look.
 
Quick updates on our final expense telesales platform:

Leads Updates

1) $12 Callback Leads - TCPA compliant meaning we have the opt-in and not cold calling lists. Verified checking/savings and an interest in more information about final expense life insurance. 8 out 10 on the leaderboard last month (image below) worked these.

2) Live Transfers - $1000/week unlimited (works out to under $20 per successful transfer over 2 minutes if working full time. We also have a $500/week unlimited 4 hour AM or PM shift. Each transfer has a verified checking/savings account and answered "no" to knock out questions that would result in a GI case. Average wait time for a transfer is 10-15 minutes which is the BIG differentiator of other platforms. Simply toggle yourself on/off to be put in the queue and you'll see your place in the queue. All the lead data is posted as you accept the call.

3) Call Ins - 80% are TV Call Ins. 20% Direct Mail Call Ins. We produce our own commercials and run our own media campaigns so the quality is VERY high since we're optimizing for quality and not price. Average premium last month was $1297 on these. We also take an infomercial lead that we purchase to stabilize the lead flow - $1197 avg premium on those last month. The remaining are Direct Mail Call Ins with very specific language that it's final expense life insurance and to call in for a quote (no insinuation it's free).

We charge $55 with a 30 second buffer for our call ins. Both are closing above 22% on average with our best agents at 33%+. That's a $250 unique acquisition cost average, but with an average premium of $1,200+...that doesn't include spouse sales and our referrals that we consistently get with our free AD&D program.

Technology Updates

Our most recent tech upgrades include being able to verify bank account information in real-time within our CRM. It's not just a check to see if it's valid, but also if it's a low/moderate/high risk of having funds based on recent data. We saw a decent uptick in successful first drafts after implementing this and our conservation team uses this daily when fixing payment info.

Keep in mind, our sales automation technology is FREE.
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We're selective on who we work with because we put so much time into onboarding, foundational telesales training and continued coaching. Some agents bad mouth us online because they don't like being told we're not a good fit. It's not the norm, we get it. To be clear, as long as an agent can commit to it for a significant amount of their day (doesn't necessarily need to be full time), have the funds to buy leads consistently (you just need to cashflow 2-4 week) and can operate a computer fluently (it's seriously an issue) - we'll work with you.

But it shows in our numbers. Here's last month's leaderboard. Over 25% of active agents placed over $10,000 in premium.

March-Leaderboard-scaled.jpg

John B is looking like he owns a website :)

Damn impressive bro!
 
I'm sorry you had that experience, and can assure you that it is not typical.

Let me explain a few things about us, and the operation we run. We are admittedly unlike most IMOs.

1. We don't like to waste time or money. Ours, or yours. We vet you quickly and determine if this is the right opportunity for you. It is not the right opportunity for 98% of agents.
2. We have a lot of agent making a lot of money with us. They follow a process as if they are sitting in a call center. The profile of a successful agent with us is spending minimum $2000/month on marketing, working from 7am-6pm daily and calling until their lead queues are zero'd out.
3. We generate all our own leads and sell them to our agents at our cost to generate them. We have expectations on those leads converting at a certain level or we shut the agent down.
4. We are not striving to recruit thousands of agents like most IMOs. We maintain contracts with around 200 producers with an extreme level of dedication. We keep our community tight knit and go to the ends of the earth to help our agents be successful.

From the sounds of it, you probably have other commitments keeping you from being on the phones all day every day. The coach saved you money because we know that if you are not calling leads in real time it is a complete waste of your resources and time.

I would advise you to reach out to an operation with an inbound live transfer program that works more with your schedule.

Again, sorry about your experience with us, but in the end if was to help you not lose money and have frustration.

Nic
To bad your not doing this for medicare
 
To bad your not doing this for medicare

But we are. We just haven't advertised it yet.

Daily huddles/training every morning with Medicare Telesales agents.

Quick rundown on Medicare leads:

  • $20 Callback Med Supp leads. Confirmed Medicare Supplement on the call and looking to shop it. Posted direct into our CRM from our British Expat Honduras call center.
  • $22 Direct Mail T65 Lead within 6 months OCR scanned into digital (name, phone, email, address etc) and posted into our CRM with a link to the image of the actual DM lead returned.
  • $2 Opt-In T65 Checklist Lead. Meaning they're 64 years old and opted in to receiving a free 5 Step Medicare Enrollment Checklist. Every lead has an email, phone, address and DOB. Posted direct into our CRM.
  • Local Seminar Training as well - Presentation, Getting T65 folks there etc.
If interested, reach out to Zach Paschke who runs our Medicare division. ([email protected]).
 
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Jeff what % of those guys are on 90-115% contracts and buying their own leads ? I talked to you 3-4 yrs ago and I recall you saying many guys were on 30% type contracts and free leads .
 
Jeff what % of those guys are on 90-115% contracts and buying their own leads ? I talked to you 3-4 yrs ago and I recall you saying many guys were on 30% type contracts and free leads .

All of them. We start at 110% for FE.

You’re right. 3-4 years ago we just started DigitalBGA and we’re doing 100% term by phone with a free lead model with reduced comp. In 2018 we switched to the brokerage model with agents buying leads and getting full comp.
 
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