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Does a live operator transfer the lead/call or is it an automated Press 1 type deal?
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Does a live operator transfer the lead/call or is it an automated Press 1 type deal?
No, once someone opts in for "more information", they are put directly in contact with you -- no live operator is involved.
So are people being cold-called and they decide they want more info. At that point they are transferred over?
or is there another way they are being contacted or they are going to a web-site?
What I thought might be the case, illegal robo-calling.
"The people I work with make over 300,000 calls a day so, believe me, they know what they're doing."
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I'm confused. If a live operator doesn't transfer the call to me, who does? Is this an automated thing or robocall?
You should qualify your reply. What you're describing is illegal in several states, but in the majority of the U.S. it isn't.
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You control the contact through an interface that you use. The transfer to you is done electronically.
I will qualify my reply. Robo-calling cosumers for sales purposes without consent from the called. Is illegal in all 50 states.
Is that true for businesses as well?