Dutch
Expert
- 35
The main purpose of the scope is for the customer to decide what TYPE of plans they want to go over in the appointment. It does not need to know the plan name.. I'm not sure how the customer would know what plan name they want to discuss if they know nothing about it yet.The e Scope that I have been using has a place for the plan name to be discussed. I've been getting Dr and meds done along with a my medicare.gov account and then setting the e Scope up.
I should share that I am in 21 states and via phone only as well.